I only occasionally use the KTM Komuter service and when I do, I thank my lucky stars that I don't depend on them for my daily commute!
I feel that, despite the increase of commuters using the service; the Komuter service was better a few years back than it is now especially judging from what my friends and colleagues who are regular users tell me.
I took one last Monday to get to Serdang station. A trip to Serdang Station from Mid Valley station would usually take a mere 17 minutes minus the waiting time.
Lucky me (and other commuters waiting for the train with me too), had to wait a whole 55 minutes for the train to arrive. Trains scheduled to run were canceled on both tracks (the ones heading to Seremban and to Rawang too) so you can imagine how crowded the platform was after a while. People seems to be resigned to the waiting and decided to make themselves comfortable.
Don't get me started on how packed the train was when it finally arrived. When I got in the train, I barely had space to wiggle or stand straight. It was that BAD!
Total waiting and traveling time for me that day? A mind-boggling one and half an hour! I think even with traffic jam; a trip on a car wouldn't take that long!
With such "excellent" service, would I be a convert and use public transport in favour of my car? Not very likely. My time and sanity are important too.