Monday, 23 February 2015

A Night At Pullman Hotel, Putrajaya

If you remember, hubby and I decided to kaypoh-kaypoh at a 48-hours run on Feb 13 - 15, 2015 and we also tried to run in those three days. (The post here).

Son stayed at his grandfather's house on Friday night as he needed to go to school on Saturday morning for his school's cross country run but later that Saturday, we checked-in to Pullman Hotel in Putrajaya.

The reason was simple : we wanted him to be close by when we go out for our night run(s) on Saturday night and also on Sunday morning.

Pullman Hotel was fully booked that Saturday, what with Valentine's Day celebration and also a TKC Carnival and Run which was held that weekend at the Maritime Centre next to the hotel.

We actually booked the "Explore Malaysia" package that included a superior room with breakfast and also F&B or Spa voucher for RM305.28 (inclusive tax) but got upgraded to a one bedroom apartment.

While it was nice to get a big room, the handling of guests at the reception counter was a bit wanting.

I mean, I've never before just given my room key without even a briefing about what my room entitles me for.

I had assumed the staff who showed us to the lift would brief us, but when I asked her about breakfast and our F&B voucher, she informed me that she had no idea.

Imagine, I had to go out from the lift and queue again at the reception!!! Grrr...

And I guess when we were there, Pullman just happen to have almost all the staff freshly employed. We asked a staff who was at the first floor the direction of our room, and while she was helpful, she told us she had no idea about the layout of that particular floor. Another grrr...
Good thing our room was nice and very spacious.
One bedroom apartment with king bed.
And a rollaway bed in the living room.
And an extra set of toiletries for the third guest.
A nice pantry but the coffee machine was faulty.

Nope, didn't bother to complain about it.

We checked-in around 3pm, and rested in our room for a few hours; after all, both hubby and I hadn't had a sleep since the night before as we spent the night from 9pm - 6.00am running and then headed straight to pick up Son for his cross country run.

Later in the evening we went out to utilise our F&B voucher (RM50 rebate for a minimum RM100 spent at their F&B outlet) but the coffee house was full.

We later checked with the staff manning the reception counter whether we can utilise the voucher at the lounge and was told that it was OK.
Just a light dinner for us.
Because Hubby and I planned to run that night.
My dinner was an open face smoked salmon sandwich. Yumms.
And we finished off with this green tea cake.

It was nice and relaxing to linger at the lounge, that hubby and I kinda started late for our run.

Thumbs up to the lone staff manning the lounge. Helpful and friendly.

We only went up to our room to change after 9.30pm and after making sure Son was comfy and happy; we went out to start our run at 10.30pm!

We got back after 3.00am and was up again at 7.00am. Wouldn't want to miss breakfast! Hahaha

Anyways, our package included 2 breakfasts for adults and a free breakfast for a child under 12, but we were told by the coffee house staff that we needed to pay for our son. So damn irritating lah... Gotta keep reminding staff to check what our package entitled us to. Triple grrr...

Later, we checked-out early at 10.00am as we wanted to do another run; and support friends who were still running in the 48-hours run.

We were told that the rebate wasn't applicable for bills from the lounge when I queried about why there was no rebate for our dinner bill in the total bill. Quadruple grrrr....

Seems like the staff in question also don't know what and how the F&B rebate voucher work. Another more senior staff had to come and "showed" her how to deduct the RM50.00 off our total bill.

For such a nice, posh hotel; seems like Pullman lacks big time in staff training that weekend.

What happened?

They employed part-timers that weekend due to the glut of guests checking in, kah?

Nobody seems to know anything!

Good thing we got upgraded earlier, otherwise I probably had thrown a bigger tantrum that day.  And good thing I was more focused on running than the lack of knowledge from Pullman staff. HAHAHAHA

We were thinking of booking a night stay when I run in Putrajaya Night Marathon in October but maybe I should reconsider and book Everly Hotel instead. Hur hur hur.

Been a long time since I last grouched about a hotel, right? 

14 comments:

  1. Wahhhh .... Love Marathon! hahaha.... so you to run on Valentine's Day.
    I like the room, package is reasonably good. I was planning a trip to KL during CNY but couldn't get a room..

    ReplyDelete
    Replies
    1. The run was in commeration of the death of left. Adnan, who died on Feb 14, 1942 ECL.

      And of course, nice to go for a date also la that night. Hihihi

      Room was nice. Price was good. But staff not so great.

      Delete
  2. Looks like a very nice getaway though such a shame about the poor service!

    ReplyDelete
    Replies
    1. Yup.

      A shame. Otherwise it would have been perfect.

      Delete
  3. I loves the smoked salmon sandwich, hehe...

    ReplyDelete
  4. Agreed with you. Th service is very important as well as tidiness of the room. Maybe I will run in KL someday and book a hotel nearby. hahaha... It sounds so fun.

    ReplyDelete
    Replies
    1. I did it a few times.

      Quite nice wor.

      We call it a runcation. :)

      Delete
  5. Hi lina...
    Thanks for dropping by my blog. I've been very busy lately.

    Pullman's room look marvelous. I've stayed in pullman kuching before. Maybe you've read my post about it. I loved their spacious rooms. They are really generous with toileteries. Hahaha...

    Anyway..sorry to hear about the rebate voucher. Huhu...

    ReplyDelete
    Replies
    1. It's all sorted out in the end but i do hate clueless service staff.

      Delete
  6. so nice going to stay in such a nice hotel on the V-day weekend..

    and somemore got upgraded to a suite!!!

    while both the parents were not in the room most of the time, bet the happiest must be the son..

    hihihi ^^

    ReplyDelete
    Replies
    1. Not suite lah. If suite, much nicer. Hahaha

      Just the one bedroom apartment, but okaylah. ;P

      Yeah, the boy didn't complain at all. :P

      Delete
  7. Looking at the size of your very comfy room, delicious food and rebates, it's definitely worth the dollars spent! Mak Lina is always wise in decision making.
    I think you can stay at Pullman again but write to complain the long list first and tell them to book for your next stay. They will give you upgraded room for sure with plus plus red carpet treatment.

    ReplyDelete
    Replies
    1. Or maybe they blacklisted me! Muahaha

      Anyways, Pullman has been mum about my feedback.

      I guess it's too small-fry for them to bother.

      Delete

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